Support
Need help with OQOS? Email us and a person will get back to you.
Get in touch
Email support@oqos.io — we usually reply within 2 business days.
See also our Privacy Policy, Terms of Service, and how to delete your account.
Frequently asked questions
How do I activate a code?
The OQOS iOS app does not use activation codes. In OQOS apps that accept codes, choose to enter a code and type in your 16-character activation code. The app connects using that code once it is accepted.
Why does iOS ask me to allow a VPN configuration?
OQOS uses Apple's Network Extension framework to set up the VPN connection, which is why iOS shows a system prompt asking you to allow the VPN configuration. This is required by Apple for all VPN apps and lets OQOS create the encrypted connection.
How do I delete my account?
In the iOS app, tap the profile icon on the main screen → Delete profile → confirm. If you cannot access the app, email support@oqos.io — see the full account deletion page for details.
I redeemed a code but the app still shows no access. What do I do?
Double-check the code was entered exactly as received, then restart the app. If it still does not work, email support@oqos.io with your account number and we will look into it.
Do you keep logs of what I do online?
Our own servers never see the sites you visit: VPN traffic does not pass through them, so we have no record of it. Our web server does log the IP addresses of requests to our website and API. See our Privacy Policy for exactly what we collect and for how long.