Delete your OQOS account

You can delete your account and its data from inside the app, or by emailing us.

In the OQOS iOS app:

• On the main screen, tap the profile icon.
• Tap Delete profile.
• Confirm the deletion when prompted.

In the OQOS Android app:

• On the main screen, tap the account icon.
• Tap Delete account.
• Confirm the deletion when prompted.

The app disconnects the VPN and clears the device's access data, and our server deactivates the profile of this device and revokes its VPN access.

Accounts activated with an activation code in other OQOS apps or channels are deleted through support: email support@oqos.io from the contact linked to the account.

If you cannot access the app, email support@oqos.io from the address associated with your account and include your account number if the app shows one, or the device you use (for example, "Android phone, free access started on 25 September").

Deleting your account:

• deactivates it immediately;
• revokes your VPN access; and
• signs your device out.

We keep a record of the device without any contact details, marked as deleted, and a one-way hash of the device identifier so that the same device does not get a second free access period.

Remaining account records are erased on request — email support@oqos.io.

As described in our Privacy Policy, payment records are kept for the period required by tax law, and support correspondence is kept for our records, even after account deletion. Deleted data leaves our database backups within 3 months.